ShelterPro
Warranty
10 Years!
ShelterPro 10-Year Warranty
ShelterPro shelters are built for durability and long-term performance. To support this, all shelters come with a 10-year limited warranty covering manufacturing defects and material failures when the structure is used under normal conditions.
What the Warranty Covers
The warranty applies to the core structural parts of your shelter, including:
The hot-dip galvanised steel frame
The 610gsm UV-stabilised Ripstop PVC cover
Essential structural components such as portals, purlins, and load-bearing hardware
What Isn’t Included
The warranty does not cover:
Normal ageing, wear, or weathering from environmental exposure
Damage caused by incorrect assembly or structural changes
End wall sections or tensioning ropes
Optional accessories not included with the standard shelter kit
Keeping Your Warranty Active
To ensure your shelter performs as designed and remains covered under warranty:
Install the shelter correctly
Follow the official installation instructions. Using a ShelterPro-certified installer is recommended to ensure the structure meets New Zealand engineering requirements.
Maintain your shelter regularly
Check and tighten bolts and straps
Keep the PVC cover clean
Address minor damage or loose fittings early
Additional Situations Not Covered
Warranty coverage will not apply where damage results from:
Installation errors or unauthorised alterations
Natural events such as floods, earthquakes, or severe storms (including cyclones)
Use outside the shelter’s intended application
Any indirect or consequential loss caused by structural failure
How to Make a Claim
If you believe your shelter has a warranty issue:
Email info@shelterpro with proof of purchase and a brief description of the problem.
Include clear photos of the affected area.
Our team will review the claim and if accepted will arrange repair, replacement, or supply of new parts where applicable.