Privacy Policy

1. Our Commitment to Your Privacy

At ShelterPro, we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the New Zealand Privacy Act 2020. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect information that is necessary to provide you with high-quality shelter solutions and professional service. This may include:

 

• • Identity Data: Your name, business name, and job title.

• • Contact Data: Email address, phone number, and physical delivery/installation addresses.

• • Transaction Data: Details about the products you have enquired about or purchased, and records of our communications.

• • Technical Data: Your IP address, browser type, and how you interact with our website (via cookies and analytics).
    
    

3. How We Use Your Information

Your data is used to ensure a seamless experience from enquiry to installation. Specifically, we use it to:

 

• • Fulfil Orders: Process your purchases, coordinate delivery, and manage warranty registrations.

• • Communicate: Respond to your quotes, technical questions, and provide project updates.

• • Improve Our Services: Analyse website traffic to enhance our user experience and product offerings.

• • Marketing: With your consent, we may send you updates regarding new products, regional site visits, or industry news. You can opt out of these at any time.
    
    

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners to facilitate our services:

 

• • Logistics Partners: Freight and hiab delivery companies to ensure your shelter reaches your site.

• • Professional Advisors: If required for engineering sign-offs or site-specific consultations.

• • Regulatory Bodies: Where required by law or to assist with local council compliance matters.
    
    

5. Data Security

The security of your information is a top priority. We employ industry-standard security measures, including encrypted connections and secure hosting, to protect your data from unauthorised access, modification, or disclosure. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

 

6. Cookies and Tracking

Our website uses cookies to improve functionality and monitor site performance. These small files help us remember your preferences and understand which parts of our site are most useful to you. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of the site.

7. Your Rights and Access

Under the Privacy Act 2020, you have the right to:

 

• • Request access to the personal information we hold about you.

• • Request the correction of any inaccurate or out-of-date information.

• • Request the deletion of your data, subject to any legal or financial record-keeping requirements.
    
    

8. Overseas Data Storage

Some of our digital service providers (such as cloud storage or email platforms) may be located outside of New Zealand. We ensure that these providers meet high standards of data protection and comply with the requirements of the Privacy Act.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page.

10. Contacting Our Privacy Officer

If you have any questions about this policy or wish to exercise your rights regarding your personal data, please contact us:

Email: info@shelterpro.co.nz

Phone: 021 0 223 1334